At ENERBIKE Motors Group, Inc, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your product. To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • Proof of purchase is required

Products that are damaged due to misuse or normal wear are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved:

  • Your refund will be processed within 5–10 business days
  • The amount will be refunded to your original payment method

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and proof of the issue.

Non-Returnable Items

  • Used products
  • Items damaged after delivery
  • Clearance or discounted items (if applicable)

Repair Services

Repair services are non-refundable once the work has been completed. However, if you face any issue after repair, our team will review and assist accordingly.

Contact Us

If you have any questions about our Refund & Return Policy, please contact ENERBIKE Motors Group, Inc. Our support team is always ready to assist you.